At Ceylon Sapphire, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, making an enquiry or purchasing from us.

Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Order and transaction information
• Enquiry and communication details
• Information required for international shipping
• Website usage and technical information

Payment information may be processed securely by third-party payment service providers. Ceylon Sapphire does not necessarily store complete payment card details on its own systems.

How We Use Your Information

We may use the information we collect to:

• Process and confirm your orders
• Arrange local and international delivery
• Process payments, refunds and returns
• Provide customer support
• Respond to enquiries
• Communicate important information about your order
• Prevent fraudulent or unauthorised transactions
• Meet legal, accounting and regulatory requirements
• Improve our website, services and customer experience
• Send promotional communications where you have chosen to receive them

Sharing Your Information

We may share information where necessary with trusted service providers involved in completing your transaction, including:

• Payment providers
• Banks and financial institutions
• Courier and logistics companies
• Customs and regulatory authorities
• Website hosting and technology providers
• Professional advisers where required

We do not sell your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour and enhance security.

Some third-party services integrated into our website may also use cookies according to their own privacy policies.

You may manage or disable cookies through your browser settings, although some website features may not function correctly as a result.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and maintain appropriate business records.

International Customers

As Ceylon Sapphire operates from Sri Lanka and may serve customers internationally, your information may be processed or transferred across national borders where necessary to complete payments, shipping, customs clearance or other services associated with your purchase.

Your Choices

You may contact us to request information regarding the personal data we hold about you or to request that inaccurate information be corrected, subject to applicable legal requirements.

You may also unsubscribe from marketing communications at any time.

Third-Party Links

Our website may contain links to third-party websites. Ceylon Sapphire is not responsible for the privacy practices, security or content of external websites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology or applicable requirements.

The latest version published on our website will apply.

Contact Us

For privacy-related questions, please contact