At Ceylon Sapphire, every gemstone and jewellery piece is carefully inspected before dispatch. We want you to feel confident when purchasing from us and are committed to providing a transparent and fair return process.

Returns & Refunds

Returns must be requested within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn and in its original condition.
• The item must be returned with its original packaging, tags, certificates and any documentation supplied with the purchase.
• Gemstones must not have been altered, mounted, resized, engraved or otherwise modified after purchase.
• Jewellery must not show signs of wear, damage or modification.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Non-Returnable Items

Due to the nature of our products, the following items are generally non-returnable:

• Custom-made or personalised jewellery
• Engraved items
• Resized or altered jewellery
• Gemstones that have been mounted or modified after purchase
• Items specifically marked as final sale

This does not affect any rights you may have under applicable consumer protection laws.

Damaged or Incorrect Orders

We carefully inspect and package every order before shipping.

If your item arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery and provide photographs or videos of the item and packaging.

Once the issue has been verified, we may offer a replacement, repair or refund as appropriate.

Refund Processing

Approved refunds will normally be issued using the original payment method.

Any shipping charges, payment processing charges, customs fees, duties or other third-party charges may be non-refundable unless the return is the result of an error on our part.

Refund processing times may vary depending on your bank or payment provider.

Return Shipping

Unless an item is damaged, defective or incorrectly supplied by Ceylon Sapphire, return shipping costs are generally the responsibility of the customer.

We recommend using a secure, insured and trackable shipping service when returning gemstones or jewellery.

Ceylon Sapphire cannot be responsible for returned items lost or damaged in transit.

Natural Gemstone Variations

Natural gemstones are unique products of nature. Variations in colour, tone, inclusions, clarity, pattern and appearance are natural characteristics and are not necessarily considered defects.

Gemstone colours may also appear slightly different depending on photography, screen settings and lighting conditions.

International Orders

International customers are responsible for any applicable customs duties, import taxes, VAT/GST, clearance charges or other fees imposed by their destination country.

If an order is refused, unclaimed or returned because of incorrect customer information or failure to complete customs requirements, any refund will be considered after applicable shipping, return, customs and processing costs have been deducted.

Contact Us

If you would like to request a return or have questions regarding your purchase, please contact us